Parent Help Line
Alberta Education has instituted a help line and email for parents of students, particularly those with disabilities, during COVID-19 and at-home learning.
The line is 780-422-6548 (toll-free by first dialing 310-0000, followed by the 10-digit phone number) or via email at: firstname.lastname@example.org.
Even with the excellent work being done by teachers and school divisions supporting the learning and inclusion of students with disabilities, we know that the changes in how education is being delivered is affecting students differently. For families of students with disabilities, there may be questions about their child's program now that the traditional delivery process has changed.
Alberta Education has established the help line and email to assist families with their questions and connect them to their boards where appropriate. This could include key members of the school district (teacher, principal, school district leadership, school board) to find collaborative solutions to meeting their child's learning needs at home.
The Parent Help Line will be answered Monday through Friday from 8:15 a.m. - 4:30 p.m.
I encourage you to provide this information to the parents of your students as you see fit.
Minister of Education