Supply Lists

Visual Journal 80 pgs. $5 (available for purchase through PowerSchool)

Grade 7-9 Teachers strongly recommend the purchase of a district configured Chromebook.

Student Chromebook Purchasing Program (optional for Grades 4-9)

The Current Offering

HP Chromebook 11 G8 - Education Edition - Celeron N4020 / 1.1 GHz - Google Chrome OS 64 - 4 GB RAM - 32 GB eMMC - 11.6" 1366 x 768 (HD) - UHD Graphics 600 - Wi-Fi, Bluetooth -front camera- chalkboard gray – 3 Years Accidental Damage Warranty

Ordering Procedure

All ordering of the Chromebooks will be via the Compugen website:

https://emerge.compugen.com/em...

The parent will be required to fill out the order form which will include the school shipping information. All devices will be shipped to the school and clearly marked for which student it is for.

Once the transaction is complete, the parent will receive notification of the order, including an invoice for the product they purchased which they should keep for warranty purposes. The parent will be notified of shipment to you designated school and will be provided a tracking number.

Warranty Coverage

The Chromebook comes with 3 years Part and Labour International Warranty which includes Accidental Damage.

HP Accidental Damage Protection provides protection against accidental damage to your HP product that occurs during the contracted period. Accidental damage refers to accidental physical breakage or failure of your covered equipment due to an unforeseen and unintentional event that causes physical damage to the covered equipment and which affects its functionality, such as if you accidentally spill liquid on your keyboard or accidentally drop your HP notebook.

Accidental Damage Protection can help parents avoid out-of-pocket repair or replacement costs caused by these unexpected events. Should their HP product be subject to an event that is covered under Accidental Damage Protection, the covered equipment will either be repaired or replaced with an HP product of equivalent functionality at no extra charge, subject to the terms, conditions, and exclusions described in full in the Accidental Damage Protection policy document.

Warranty Coverage

Within Edmonton Catholic Schools District – Onsite at the School level. Please follow Warranty Service Request procedure to get warranty service for your product at your designated ECSD School. If the student move from one ECSD School to another the warranty will move with them.

Outside of Edmonton Catholic Schools – Worldwide Warranty Coverage

Warranty within Canada can be obtained by contacting Compugen Help Desk or visiting any of their branches and Compugen will coordinate the warranty process in any of their thirteen (13) branches across Canada.

Warranty within Canada or International can be obtained by contacting HP Canada at 877-231-4351. Please have your proof of purchase (POP) ready.

Warranty Service Placement Methodology

Service Desk Toll Free No. - 1-800-393-2933

Call enters phone queue and is routed to appropriate analyst.
Call is answered live within 30 seconds and resolved or dispatched.
If not answered live, caller is provided option to hold or leave message.
If message is left, call enters Supervisory Queue and user is called within 1 hour.
E-mail and Faxes are routed to all appropriate analysts.
Analysts review e-mail and fax queue every hour.
First available analyst opens creates ticket.
Analyst responds to end user with ticket number within 2 hours.

E-Mail and Fax Tickets: service@compugen.com or fax at 1-905-707-2126

These methods offer varying levels of flexibility to augment the Customer and Provider experience in engaging and gathering the pertinent information and utilizes the customer profile to deliver service as directed by specific procedures.

Information Required to Process a Service Request MSO/SRO

The information required for each of the processes is the same however and is listed below:

Customer Name & Phone Number
Service Location Confirmation
Call Severity
End User Name and Phone Number
Product Model/Type & Serial Number
A Detailed Problem Description