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Home > District Structure > Infrastructre and Information Technology Services |
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INFORMATION AND INFRASTRUCTURE TECHNOLOGY SERVICES |
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The Staff Call Center is currently staffed by two Call Center Analysts; John Luu and Brett Emslie. To contact the call center you can call 780-441-6111 or e-mail helpdesk@ecsd.net The Staff Call Center operates from 7:30 am to 5:00 pm Monday - Friday. Support calls received by the Analysts are logged and tracked to resolution using a call tracking system called Altiris. Calls are responded to within an established timeframe. Should the call not be resolvable by the Call Center Analysts, they will assign the call to an appropriate level of support and then continue to monitor the call until resolution. Information can be found on some of the areas we are providing support to by clicking on the following links We will continue to update these links and add others as the support information is developed. We have begun to develop a section dedicated to Frequently
Asked Questions |
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The
Staff Call Center is an integral part of the user
service and support structure provided by Infrastructre and Information Technology Services. The Staff Call Center provides one of the
initial stages in a process working to ensure that support is provided
to both